Small group tour to Jungfrau & Interlaken from Zurich (KTZ364)

The driver was nice and knowledgeable. Bus was clean. Top of Europe was crowded. The hour in Interlaken goes by fast.

This tour group is customer focused. There were unplanned delays due to factors out of the control of the driver or guide. They managed to make this a memorable day for all. They provided me complementary p/u and ran to my hotel as I was traveling solo. Caution: This is a full day. Do not make plans for the evening

The driver is great! Friendly and very helpful! They picked me up at Hilton Zurich Airport hotel and dropped me off at the bus station. Great time at the top of Europe 🇪🇺

Strongly recommend this tour. While it is pricey that is because transportation to the top of the mountain if pricey. Our driver and guide was excellent. I can’t recommend the top of the mountain enough - the views and experience is something you’ll remember forever. The ice palace is equally incredible. The description from viator makes it clear that this is not a tour where you will be with a guide the entire time. The driver is your guide and he will get you there, acquire your tickets and explain how the experience works and then let you go and meet you later to return you to Zurich via interlaken. So if you need a guide to hold your hand the entire trip this may not be for you, but our driver was great and I think for most people the trip should work perfectly.

Driver played very loud music on the bus with minimal guidance of the tourist spots we visited / passed by. Did not get to see the famous lake at Interlaken but dropped us instead on a street without much sightseeing value. I would not have joined the tour and could have opted to travel to Jungfau myself instead.

We were left without tour lead and we didn’t even know that we will be without any lead. It was just a driver who was doing a lot of things on his own.

This was an amazing day. Tony was great! We took he train to the top of Jungfrau and to see the size of the towering mountains was absolutely awe inspiring. Also the stop at Interlaken was impressive. To see all the sky para gliders was amazing.

Driver / Tour guide is great but never get to Jangfrau due to bad weather condition. Killled time in Interlaken. Nice little town but waited too long before driving back to Zurich.

Trip on cogtrain to jungfrau joch and seeing this wonderful scenery.Despite the crowds a wonderful day

This was a mixed bag of good and bad. Firstly, the driver was late and the instructions for meeting up were not very specific. It led to us and others in the tour group wandering around aimlessly in the bus terminal. The driver did show up though and got us all on board quickly. This is not a tour with a guide, which is stated in the exclusions. That is why I picked it. But because the driver was late, we were also short for time for the train up the mountain, we had to get hasty instructions and jump onboard the train. All of this was stressful. We had two hours to see jungfraujoch, which was enough time for us to see everything and take lots of pictures. Again, I chose this because we didn’t want a guide, we wanted to do jungfraujoch at our own pace, and not have to be checking in with a guide. This however did end up causing a really uncomfortable situation when we were leaving jungfraujoch. When we went to leave we asked the station agent if our ticket meant we had a reserved seat or not and he looked at our tickets and said, ‘where is your group? Key Tours? we’ve talked to them multiple times that they must have a guide with you and that you stay with your group’. Then he called over his supervisor and the supervisor then looked at us with contempt and said ‘key tours cancelled for today’ which made us incredibly stressed out. Our tickets still scanned and let us thru as they were valid, but the station agent then came up to us as we waited in the unreserved seating section of the platform and suggested we go check our tickets again. I was worried they wouldn’t let us board the train and get back down in time. No one else in the group had an issue but us, but no one else checked if they were reserved seats or not. If we hadn’t done that we wouldn’t have been scrutinized and made to feel like we had done something wrong. More transparency and better communication from Key Tours would’ve been great. We enjoyed going up to Jungfraujoch, and the driving was quick and efficient. I just really wish that the ending hadn’t been so uncomfortable. Also just a general note, if you go on one of the cars that is for groups at kleine scheidegg the group tour guide will kick you out of that train car, so be mindful of which train car you’re supposed to go on at the train transfer. That was also a very not nice experience.