NYC's Sacred Ground: 9/11 Memorial Museum Experience
The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events through building remnants, personal artifacts, first-person accounts and multimedia displays. With this admission ticket, take a self-guided tour of the museum's memorial exhibition and 3-part historical exhibition, which commemorates the 2,983 people who were killed, honors those who risked their lives to save others, and reflects on the courage and compassion shown in the aftermath.
Reviews
Reviews and Rating (Tripadvisor)
5 stars
4 stars
Reviews by Tripadvisor travelers
kristia_b, 12/16/2025 6:11:50 PM
Definitely worth a visit but as you can imagine it’s upsetting and overwhelming, easy access with pre booking with the Viator app.
betzy_c, 12/16/2025 10:04:44 AM
Is an unforgettable experience but is really sad what happened. But is. Reminder of what we should never forget
joannejV3526KJ, 12/16/2025 6:38:52 AM
Moving and tasteful memorial well organised and informative much bigger museum than expected . Very busy but easy to navigate site
Jonathan_P, 12/15/2025 6:26:12 PM
it was a nice and humbling experience to remember and reflect that horrible and traggic day. keep up the good work
Lucy_G, 12/15/2025 9:27:54 AM
So moving. So peaceful there. Super emotional day recollecting the events that took place and all the lives that were lost.
catherinecogg, 12/15/2025 1:39:02 AM
Heartbreaking but so worth a visit here. We weren’t going to get headphones but so pleased we did as we would have missed so much without. Minimal queues and staff helpful
Lynn_M, 12/14/2025 3:33:18 PM
A must if you are visiting the city, a very moving yet beautiful tribute to those lost on that day..
Angie_c, 12/14/2025 11:36:39 AM
There are multiple levels, I would recommend the lower level first as there is a lot of information to look at, the attendants tell you your starts on second level after u follow through to bottom you are so tired that I felt I did not review it with justice
Sandra_H, 12/14/2025 9:14:51 AM
The ticket and paying $11 for the audio tour once we arrived was all we needed. It was poignant, but a great experience!
Richard_R, 12/13/2025 6:13:00 PM
Very emotional and heart wrenching experience. The staff were very informative would highly recommend seeing the short films in there.
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Children ages 6 and under are free
- All visitors will be screened by airport-style security
- No re-entry is allowed after exiting the building
- Photography is permitted for private, non-commercial use only
- Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
- The use of cell phones for conversation is prohibited in exhibition spaces and theater
No departure point available
Redemption
• Visitors will be permitted into the Museum at the time specified on this ticket. Entry for early or late arriving visitors will be at the discretion of Museum staff. • All visitors will be screened by airport-style security.24 hours before travel date - 100% refund
Less than 24 hours before travel date - 0% refund