Jamaica Airport VIP: Fast-Track & Lounge Oasis

The arrival service was good. I have had a more attentive and helpful person before. The departure service in the lounge was excellent.

The lounge is an oasis of calm, a place to relax and set the tone for your travel day. The amenities are excellent, even a shower available for those long layovers! Great food and pleasant staff!

Great airport lounge in Kingston, the perfect way to start your trip! Lovely food and nicely renovated!

Travelled with a group of friends to celebrate my birthday and we used Club Kingston VIP Lounge for departure, as well as arrival. It was the most amazing experience - the perfect way to start and end the celebrations! Our wonderful host Viviene started our party off with tequila shots and champagne pops while we consumed some of the tasty food on offer. Rayon was the perfect photographer and escort to the gate. On arrival, we were so happy to see both Viviene and Rayon waiting to welcome and escort us through Immigration and Customs for the last hurrah in the arrival lounge. Our celebration ended the way started - with a bang... and a champagne pop! Highly recommend! (Ask for Viv and Rayon)

Exceptional staff and lodge was a comfortable room where family could sit together and relax before boarding our flights. Food options were quite limited.

Shanice was a great host. She was waiting on me at the pick up spot with a friendly and calm personality. Transition was hassle free just like I wanted. The lounge is beautiful and offers a nice space to relax and wait for your ride, 10/10 I’ll recommend and look forward to using this service again.

Wonderful lounge where you can wait comfortably before catching a flight. They served yummy food and cocktails. Excellent customer service with a smile.

Visited the Longe on evening of 1st September. Received a very warm welcome and was shown around the Lounge floor before ordering a drink which was served at my seat. I used the shower room just to change. It was spotlessly clean. My suggestions to improve would be: 1. Pull-out footrests for those of us with tired aching feet. 2. Some kind of semi-covering for the buffet area. Not really hygienic as guests cough and splatter over the food. Think of COVID times. 3. Bring back the snacks - banana/plantain chips, biscuits etc. There is a biscuit jar, but again not hygienic as fingers dip in. Notable plus points.... The ambiance was inviting and relaxing. The blended fruit punch and the rum punch were very good!! The staff working on the evening of my visit were very friendly, polite and courteous. The escort to the boarding gate and priority boarding was very much welcomed with minimal wait to board. All in all a pleasant experience that I certainly would use again.

I have ALWAYs used the Club Mobay lounge and found the experience to be perfect! Kingston left much to be desired. No care, staff talking to each other more than focusing on guest experience, waited over 30mins for a drink even though the lounge was almost empty. I was introduced to my host upon arrival, never saw her again. Food quality was good and great selection. The ambiance was great, and music volume was tolerable. Maybe an exchange program with the team in Mobay with those in Kingston would help. The team in Mobay gets service, the staff at the lounge when I was there needs to refocus their efforts and priorities. I wouldn't use the lounge in Kingston for future travel, the value for money was missing from the experience.

The customer was excellent, I was comfortable and had everything I needed. I will definitely make it a usual on my trips.