Lauca & Chungará: Aventure Andine Inoubliable depuis Arica

we purchased certain seats so we didn't have to seat with another passenger. Our seats going to our destination and meals was great except departure back to SFO. When we were boarding I noticed a passenger seating on our number seat 57A, according to our itinerary documents seats are 57A and 57C, right away I informed the flight attendant she took a looked at my papers and didn't know what to say. At that time people was boarding and flight attendants are all busy too but I had to insist on our seats that they can move us elsewhere since we purchased our seats. Flight attendant contacted a Ground Handling Agent, English name Ellen Shen. Ellen Shen took a picture of our papers and didn't have an answer why the other passenger and me have same seat, she said she'll talk to her manager and that I should contact Eva Air on the website. Plane took off. Our meal going back was awful since we requested vegetarian but we got two meals with chicken and fish, meals were awful. The next day, that's when I started calling people I booked my flights with (ASAP) and went on Eva Air website, nothing could not contact anyone at Eva Air. I called the ASAP agency asking to help me out if they have another number of Eva Air and I was transferred 3x then finally a VIP customer number. I've been calling for two days no answer with the VIP customer service. What I want is just a refund of $100.00 going back seats we didn't get but paid for, this is a matter of principal. They are so bad! Why have a customer service if they don't answer their calls. Is it possible they changed plane since it seemed full. How is it possible they were able to print out same seat number?

Sehr beeindruckende Tour mit sehr gutem deutschsprachigem Guide. Wir bekamen neben einer wundervollen Landschaft auch tolle Tiere wie Lamas, Alpakas, Rehe, Vikunyas und einen Fuchs zu sehen und in der Ferne Flamingos.

Fue maravilloso, nos tocó un día de truenos, relámpagos, lluvia, granizos y rayos la tormenta perfecta 🤩, quede perfectamente encantada

Tomamos esta excursión sabiendo que era pesada, saliendo desde Arica , y con una duración de aprox 11 horas. Sabíamos que podíamos tener problemas por la altura, pero afortunadamente nos preparamos bien y no nos apunamos, nos hidratamos bien , y tomamos mucha agua de coca. Maravillosa experiencia , estar a 4.500 metros snm, es un lago no navegable, y uno de los más altos del mundo y encontrarse con este lago con muchas aves maravillosas es increible

Imperdible. Impresionante Recomendable. Seguro. Deben tener cuidado con la altura. Es un paisaje increíble. Les recomiendo vayan en tour.. El camino es peligroso pero es de buena calidad. Los flamencos.,guanacos, llamas, alpacas, vicuñas en libertad. Las aves son hermosas. Lleven binoculares