Breathtaking Marrakech Balloon: Sunrise Flight & Berber Feast

The breakfast setting was really beautiful. The food itself was average at best. Tea was cold - "crepes" were not good. I heard the croissants were amazing, but they were all gone when I tried to get one. We had to wait quite a while before the ride actually started. I'd guess that it was well over an hour after we arrived that we actually got into the balloon. The pilot was great. The ride itself was nice (perhaps a little anticlimactic but that's probably just a function of my expectations.) We did have to share a compartment with another couple which was a bit awkward as one portion was much more cramped than the other (due to a diagonal partition not in the standing area but the external design). They asked us to switch with them throughout the ride and we did. The worst part was communication particularly around the video upsell. During the breakfast a man came around selling videos (of the excursion) for 300 DM (~$35). We purchased one using cash (as did others) and were told that we'd receive the video by text/email by that evening or the following morning at the latest. I'd provided the guy our phone numbers and email addresses so I thought we'd receive the video link by text or email. When the next day rolled around and I hadn't received anything, I grew concerned (we'd been given no receipt or other documentation) and messaged them on TripAdvisor. I later called TripAdvisor and Viator messaged them directly to escalate the issue. I asked my Riad to call both of the numbers that I had received previously (Mr Salah : +212 662-302515 Mr. Mounir +212 666 15 31 84) The first number - no answer, no voicemail. When she called the second number twice, the person who answered said it was a wrong number. In my last message to them, I told them I'd be posting negative reviews online if I didn't receive a response. We returned the next day and I posted negative reviews online that evening. Once the reviews were posted, they INUNDATED me with calls, emails, messages, etc. They called my phone 13 times in 15 minutes. I had to turn off my ringer and block their number. They explained that the video had in fact been sent by WhatsApp the evening of my trip. I checked WhatsApp (which I don't use) and was able to access the video finally. To be clear, the video was never emailed or sent any other way (and they didn't respond to my inquiries). The only way I would have known the video was there was to go into WhatsApp - which I would have never thought to do. They later clarified that the videographers are technically another company - Palma Vision but none of that is made clear onsite. Had we gotten the video in a timely manner or just received responses to our communications, it would have been a much better experience overall. Given the fact that TripAdvisor messaging is the only way for customers to communicate with the operator, they should place top priority on timely responses.

Amazing experience. On time and Alex ( our pilot) was the best. Made me feel comfortable, gave us good information. Landing was smooth and on the camp. Couldn’t have asked for anything better. I did good research between all the providers and that was the best decision . Very happy, from pick up to ride to drop off. Would recommend 100% . Thank you.

What the experience! That was a wonderful moment I ever had with ly sister, the company was great, professional and they are always on time for pick up. We had an amazing experience, I really recommend this for other tourists. Our driver Said, was professional, the pilot and the rest of the team works wonderful. I remeber i wasn't able to get inside the the basket and the the team assisted me to get inside so it was amazing to receive such care. I also like the part of breakfast and the certificate. I always refer to it and feel like it was yesterday. Keep the good work you are doing.

Absolutely fantastic experience from start to finish. Highly professional company. Pick up bang on time. Very friendly, kind and caring staff who made sure we were always in the right place at the right time. Driver took many photos/videos and we also had the professional film taken, which again was excellent. Then the balloon ride..... What can I say..... Absolutely breath taking..... Do it!!!

wonderful day out but the itinery we paid for included admission to an oasis in the desert which we did not go to so we paid for something we didnot get

Communication and instructions for collection perfect. Picked up before time by Iazibi Karim who looked after us from pick up to boarding and again on landing and return to the drop off point. It is comforting to know that Iazibi Karim was looking out for us at all times with no confusion about groups. Very much appreciated. The flight was mildly terrifying and very exhilarating. The whole scene was breath taking from start to finish. It really is a sight to behold watching the sun rising and the balloon spectacle. Expertly piloted by Pierre, very trusting and capable hands. Hands down a wonderful standout experience. Thank you to all the team who make this happen and especially those on the ground..

An amazing experience. Thank you to everyone involved. Would not hesitate to recommend. Definitely worth the early start. Great service with super friendly staff, from our driver to the balloon crew and our lovely pilot.

My family and I had an awesome experience with ciel d’afrique on our sunrise balloon ride in Marrakesh. It is a very slick and professional operation and exceeded our expectations. Our pilot Jose Fernandez was a master pilot who made the whole experience the highlight of our holiday. Also well worth getting the professional video

Wow, what an exhilarating and early morning adventure. This is a must-do experience with first-class communication, organisation, knowledge and skill from the entire team. We booked the sunrise flight and I went with my adult daughters, one of whom isn't the greatest fan of heights. We were picked up from our hotel and driven in the dark to the company's desert set up. Everyone explained what would happen and supported us throughout the experience. The driver doubled as a great photographer and the pilot was funny, knowledgeable and skilled. We felt safe and informed at all times. We saw amazing views of the Atlas Mountains, the desert, local villages and the sunrise was spectacular. Watching all of the other balloons around us was also fascinating. Being taught about hot air ballooning and rising to 3500 feet. The take off and landing were exciting and the organisation by the teams that followed the balloons and the pilot was slick. Upon arrival, we were greeted with drinks and croissants and after the balloon flight we were provided with a lovely second breakfast. A must-do experience and great value compared to other countries. The staff spoke French, Arabic and English well. Take dirhams with you so that you can buy your unique drone footage.

It was my first experience and I LOVED IT !! Everyone was warm and so kind starting from the driver to the staff who welcomed us 😊 Also, BIG shoutout to Eliass, our amazing pilot who made the experience x10 times betterr !! I can't wait to get back here 🌻🌻