NYC's Sacred Ground: 9/11 Memorial Museum Experience
The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events through building remnants, personal artifacts, first-person accounts and multimedia displays. With this admission ticket, take a self-guided tour of the museum's memorial exhibition and 3-part historical exhibition, which commemorates the 2,983 people who were killed, honors those who risked their lives to save others, and reflects on the courage and compassion shown in the aftermath.
Reviews
Reviews and Rating (Tripadvisor)
5 stars
Reviews by Tripadvisor travelers
suechell, 10/22/2025 5:55:48 AM
We recently visited the 9/11 memorial park and museum We had two personnel guides Marcus and Alex due to one of us being registered blind They were amazing Walking us through the museum at our pace and explaining so much about what we were seeing hearing and touching No words can ever express the feelings you have walking around the museum and hearing about what happened on that frightful day We then had as much time as we wanted to go around the museum again After the museum the two memorial pools are a must Even though it was very busy there was an air of reverence and respect I would certainly recommend visiting this memorial And once again a big thank you to Marcus and Alex
GregnCarolM, 10/22/2025 5:39:44 AM
Wow what an experience, goose bumps, hair on arms bristling, very moving and pretty quiet considering the museum was super busy. Visitors were respectful and engrossed. Well organized with good access, 100% value visit. Crime of the century comes to mind. Watch One Day in America 9/11 before you go.
Richard_U, 10/21/2025 5:14:41 PM
Must see. Very informative. Will visit again and will hire a private tour guide or pay for the ear phones
Jo_B, 10/21/2025 4:49:01 PM
There is so much information to read. We were here almost 3 hours and still had to skip some sections. It is well-laid out and very respectable to those who lost their lives. We're from the UK but still felt quite emotional at times. The only negative is that some of the information plaques are in poorly lit areas and could do with a small lamp above them.
RIchard035, 10/21/2025 10:35:36 AM
This is an excellent museum and something you must try to do if you are visiting New York City. It is a vast museum telling the story of the building, the events of 9/11 and the people who are effective. Some parts of the original building still exist, for example a stone staircase that a few people managed to escape down and some twisted metal girders. There is a very poignant section where you can learn about all of the people wo died on that day. A fascinating film tells the story of how half a million people were evacuated from lower Manhattan by water on one day. There is so much to see that you could spend many hours here.
Melinda_r, 10/20/2025 4:27:10 PM
Very moving, very somber, is a very spacious laid out museum, make sure you watch the 12 minute film of the various boaters who came and rescued survivors to take them to safety, very informative, third time I have visited museum and have taken in something new everytime
Brenda_H, 10/20/2025 11:06:12 AM
An amazing exhibit. So much information and delivered in a respectful and professional manner. Be prepared to feel Overwhelmed. If you need a break be sure to take it. Would highly recommend going to this!
Heather_F, 10/20/2025 9:43:23 AM
The memorial was done exceptionally well. As difficult it is to hear the stories and see the remains of the towers - it was very interesting and informative.
CHERNO, 10/20/2025 7:17:27 AM
It was really good, I did not have to queue to get, the best time yo go is in the evening, take about 1.5 hours to 2 Hours,
The H, 10/17/2025 2:18:25 PM
This was a sad and sobering experience, but we'll worthwhile. The memorial has been beautifully done to remember all of those poor people who were unfairly taken too early.
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
- Children ages 6 and under are free
- All visitors will be screened by airport-style security
- No re-entry is allowed after exiting the building
- Photography is permitted for private, non-commercial use only
- Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
- The use of cell phones for conversation is prohibited in exhibition spaces and theater
No departure point available
Redemption
• Visitors will be permitted into the Museum at the time specified on this ticket. Entry for early or late arriving visitors will be at the discretion of Museum staff. • All visitors will be screened by airport-style security.24 hours before travel date - 100% refund
Less than 24 hours before travel date - 0% refund