Guatemala: 5-Day Maya Heart, Colonial Charm & Lake Serenity

Took dozens of phone calls and emails to get any idea of what to do and when we were doing it. My friend signed up off by one day, and it took many calls to get it call it changed. And US Grayline just kept saying "it is in GrayLine Guatemala hands now." The vouchers came with the wrong names 5 different times! No-one in the office spoke English so just had to keep sending corrections over and over. Then when we got to first hotel, half of the rooms were in my name. GrayLine offered no help with airport or tickets. You get about $300 worth of services for $800. DON'T use Grayline.

<p>The quality of hotels on this trip were amazing for the price. If we had booked separately, the hotels would have cost more than the whole tour which is pretty great. The guides were generally good and informative. This isn't a tour specifically geared towards younger people or backpackers, so if you're looking for a little more of an alternative experience, this might not be for you. We were able to add a volcano climb to the afternoon in Antigua which I would recommend. I think it would be possible to arrange Parasailing in the afternoon of Lake Atalain, but you would want to arrange that in advance. Also, if you have the time, the other main thing that visitors tend to do is visit Tikal. We ended up doing this on our own, but I believe the 6 day version of this tour includes this.</p>

<p>This tour was amazing!! I was impressed with every detail. Everyone was early, the tour guides were personable and knowledgable and went out of their way to provide a great experience, and the hotels were beautiful!! I would highly recommend this to everyone!! Guatemala was beautiful.</p>

<p>This tour was excellent and exceeded our expectations. Guatemala was a wonderful place to visit and we reccomend it to all for a Latin American destination. The transportation, guides and hotels were all very good. We were met at the airport by a driver and he was easy to find with a clear sign. The hotels were all top class with excellent breakfasts. The tour schedule fit our needs precisely as we only had a short time to visit and we needed to be in Antigua for certain nights to attend a family function. Based on this experience, I would highly reccomend this tour and would use Viator for future bookings.</p>

<p>This is one of the best tours we've been on. During the booking process, Victor from the tour company took his time to answer all our questions, concerns and help us customize our tour to include Pacaya Volcano and Hot springs which wasn't part of the original itinerary. He also help us maximize our day in Antigua by upgrading the walking tour into a full day tour so we can also visit all the towns around Antigua. <br/> All the hotels are nice and comfortable. Porta Del Lago offers amazing view from the room and Tikal Futura in Guatemala City is also a nice hotel, it connects to a mall so we were able to go inside an elevator, go up 2 floors and enter the mall, hang out with locals and try out at the famous Pollo Campero. <br/> The tour guides are friendly and informative, speak perfect English. Driver is great also. The level of service throughout the tour is all you can ask for.<br/> We had a great time. The food in Guatemala is delicious, the people are friendly and the scenery is beautiful. Highly recommend.</p>