Iconic Miami Day: City, Cruise & Everglades Airboat Thrills!

The location where tour starts is an unorganized mess! No one is really in charge. They’d rather be snacking on food and talking! They never clearly explained how we were doing all three tours. It was piecemeal information and all tours started late. We did not see any alligators on Everglades ride except the caged ones! Bus tour was hard to understand guide as she had three different languages she was using and had a strong accent herself. Besides having 30 kids on bus yelling and screaming to people on the street! Boat tour was ok but didn’t show much! Boat was playing rap music so loud!! Get a different tour group! Not this one!

Was well organised and very enjoyable. Most staff were helpful and friendly bar one in the shop. Everyone enjoyed it

While not the companies fault the bus broke down on the bus for a little over an hour before someone else came and took us to our first place. The whole day there was a lack of communication, no really acknowledgment that we sat on the bus for an hour, no compensation for that. Overall, the experiences were fine, but the communication was not great across the day so we’re kind of left wondering what’s next. Also is a bit bothersome that there is no real acknowledgment that we sat on a bus for an hour without air conditioning in Miami.

We had a great experience,it was amazing,wud like to travel to Miami again.see you soon miami,will surely Suggest friends to take Miami combo

Incredible experience, hesites the bus driver to the Everglades. He arrived 30 minutes late and instead of compensating it at the end of the morning, he rushed people to leave quickly. Because of him we weren’t allowed to try out the alligator meat sandwich or buy any souvenirs. Some of the other tourists had to run to the bus, already moving. And at the end he asked for a tip. Ridiculous. At the Everglades everything went well, knowing that they worked for the Park, not for this company. The Miami tour and boat tour were amazing.

You will drive by a lot of buildings. Very mediocre commentary by driver. Traffic delays are frustrating. Compared to my other city tours this one was a dud.

The actual experience of the events wasn’t bad if you can handle the disorder and No AC Everglades trip was good once we got there did not see any gators (not there fault) however we did get to go on a airboat which was a cool experience Now getting to the glades and back totally different story we were put on a bus with no AC for an hour and 10 minutes each way It wasn’t as bad in the morning but in the middle of the day coming back ( real feel was at 100°) we were all drenched in sweat when we got off the bus When we returned for the second tour we waited over 2 hours before we were told the bus was in a accident ( didn’t sound legit MY Opinion) we had to come back in a hour and finally got on board we were in the top deck dodging tree branches and wires and all sorts of things for the entire time 3 part the boat ride was nice and very informative about the rich folks We didn’t not end up taking the bus back to Miami Beach we took a uber after the boat ride back to our hotel OVERALL alot of disorganization and employees who had no idea what was going on and had no information to provide There is also a service charge of 2 bucks per person which was not mentioned when booked I pad cash and was told they didn’t have coins and ended up paying a 5.00 service charge ( SCAM LIKELY) use a credit card instead of cash I have it 2 stars only because the experiences themselves were decent the company providing the transportation not so much and very rude drivers and not very patient on the roads almost got in a few accidents in downtown Miami also be prepared to be hassled for tip money after each ride and hassled to buy things when going through little Havana There are other ways to do these 3 events and I would recommend looking that way to book them

The tour operator is not organised well. For messages I sent there was no reply. The one day tour I booked had three components. 1. City tour. 2 Biscayne Bay cruise 3 Everglade air boat When we went to tour operator office, the staff there wrongly sequenced the tour for us with the result we could do only first two on that day . Then they offered the third one after two days later Since we were in Miami for three days we could take it. Otherwise we would have missed the Everglades air boat for the poor organisation of the tour operator. Further for going to thier office one more day we had to spend 50 Dollars extra in taxi.

Be ready for rather rude employees. No information on scheduling and what to expect....passing the tip jar as if you are in church....lack of communication with passangers

Get there a hour before you leave. Just to make sure your find parking if you drive. And the get your Ticket passes